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Unwanted, unsuitable or faulty goods can be returned and we aim to make this process as simple as possible.
Unwanted or unsuitable goods can be returned within 7 working days of receipt as long as the goods are in perfect condition and the packaging remains in an 'as new' state. Prior to returning the item, please contact us to recieve a Product Return Code to ensure the item is accurately tracked. This code should then be included with the returned item . We recommend using a reliable insured carrier to return the item.
In accordance with the European Directive on Distance Selling, perishable goods or customised goods (i.e. personalised items) made according to custom specifications may not be returned.
Faulty goods may be returned to us within 30 working days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to recieve a Product Return Code to ensure the item is accurately tracked. Include this code with the returned item and use a reliable courier service to return the goods.
This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC). These terms do not affect your statutory rights.